FAQS

Current Turnaround Times:

Skulls 3 to 5 working days aim to be as soon as possible

Skull frames: 5 working days

If you require items by a certain date please contact me and I will do my best to get them to you before then :)

 

  •  How long will it for my parcel to be delivered?

Due to the pandemic delivery times are varying massively. International deliveries can take 8 week to delivery.

All parcels now come with tracking information 

  • Customs and Taxes

Buyers are responsible for any customs and import taxes that may apply. I m not responsible for delays due to customs

  • Delivery

I will always do my best to get your orders to you as fast as possible, however, I am a one women show so there is no one to take over if I am ill or caring for my mum. Please be understanding if things do get a little delayed as I am only human.

Transit times may vary from what is stated above. This is due to location, Customs processing, holidays and bad weather. Unfortunately, these are out of my control (be cool if they were though). If you have opted for standard delivery then once it has left my hands I have no way of tracking the parcel. I will do my best to help but there isn't much I can usually do. Also please make sure your address is correct. 

If your item is returned due to an incorrect address or failure to collect the postage cost for the parcel to be resent must be paid by the buyer.

 To guarantee your order gets to your safely I would strongly recommend upgrading to a tracked service, particularly over the holiday period. 

 

Returns

You can return your order if you are not happy with your purchase. Please notify me within 7 days of delivery. I will require proof of return postage before a refund minus cost of postage can be issued.